COOKIE POLICY

COOKIE POLICY COOKIE POLICY Last updated August 01, 2022 This Cookie Policy explains how 4th to 5th Automotive LLC ("Company", "we", "us", and "our") uses cookies and similar technologies to recognize you when you visit our websites at https://4thto5thautomotive.com, ("Websites"). It explains what these technologies are and why we use them, as well as your rights to control our use of them. In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information. What are cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies set by the website owner (in this case, 4th to 5th automotive LLC) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites. Why do we use cookies? We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below. The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit): How can I control cookies? You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services. The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information. In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit): Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas. Name: __cf_bm Purpose: Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode. Provider: .boldcommerce.com Service: Cloudflare View Service Privacy Policy Country: United States Type: server_cookie Expires in: 30 minutes Name: __cf_bm Purpose: Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode. Provider: .boldapps.net Service: Cloudflare View Service Privacy Policy Country: United States Type: server_cookie Expires in: 30 minutes Name: secure_customer_sig Purpose: Used in connection with customer login. Provider: 4thto5thautomotive.com Service: Shopify View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 11 months 30 days Name: cart_currency Purpose: Used in connection with shopping cart. Provider: 4thto5thautomotive.com Service: Shopify View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 14 days Name: __tlbcpv Purpose: Used to record unique visitor views of the consent banner. Provider: .termly.io Service: Termly View Service Privacy Policy Country: United States Type: http_cookie Expires in: 1 year Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you. Name: _s Purpose: Shopify analytics. Provider: 4thto5thautomotive.com Service: Shopify.com View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 30 minutes Name: _ga Purpose: It records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years. Provider: 4thto5thautomotive.com Service: Google Analytics View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 1 year 11 months 29 days Name: _gat Purpose: Used to monitor number of Google Analytics server requests when using Google Tag Manager Provider: 4thto5thautomotive.com Service: Google Analytics View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 1 minute Name: _y Purpose: Shopify analytics. Provider: 4thto5thautomotive.com Service: Shopify.com View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 11 months 30 days Name: _ga_# Purpose: Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions Provider: 4thto5thautomotive.com Service: Google analytics View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 1 year 11 months 29 days Name: _shopify_y Purpose: Shopify analytics. Provider: 4thto5thautomotive.com Service: Shopify.com View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 11 months 30 days Name: _shopify_s Purpose: Shopify analytics. Provider: .4thto5thautomotive.com Service: Shopify.com View Service Privacy Policy Country: Canada Type: server_cookie Expires in: 30 minutes Name: _gid Purpose: Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session. Provider: .4thto5thautomotive.com Service: Google Analytics View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 1 day Name: 703833506/ Purpose: __________ Provider: 4thto5thautomotive.com Service: __________ Country: United States Type: pixel_tracker Expires in: session Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. Name: _shopify_sa_t Purpose: Shopify analytics relating to marketing & referrals. Provider: .4thto5thautomotive.com Service: Shopify.com View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 30 minutes Name: _gcl_au Purpose: Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. Provider: 4thto5thautomotive.com Service: AdSense View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 2 months 29 days Name: a Purpose: Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. Provider: 4thto5thautomotive.com Service: Cox Digital Solutions (Fomerly Adify) View Service Privacy Policy Country: United States Type: pixel_tracker Expires in: session Name: _landing_page Purpose: Track landing pages. Provider: 4thto5thautomotive.com Service: Shopify.com View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 14 days Name: _shopify_sa_p Purpose: Shopify analytics relating to marketing & referrals. Provider: 4thto5thautomotive.com Service: Shopify.com View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 30 minutes Name: td Purpose: Used to deliver targeted adverts to users based on browsing activity. It is a HTTP cookie. Provider: 4thto5thautomotive.com Service: UnrulyX View Service Privacy Policy Country: United States Type: pixel_tracker Expires in: session Name: _fbp Purpose: Facebook tracking pixel used to identify visitors for personalized advertising. Provider: 4thto5thautomotive.com Service: Facebook View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 2 months 29 days Name: ga-audiences Purpose: Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites Provider: 4thto5thautomotive.com Service: AdWords View Service Privacy Policy Country: United States Type: pixel_tracker Expires in: session Name: IDE Purpose: Used to measure the conversion rate of ads presented to the user. Expires in 1.5 years. Provider: .doubleclick.net Service: DoubleClick View Service Privacy Policy Country: United States Type: server_cookie Expires in: 1 year 11 months 29 days Name: test_cookie Purpose: A session cookie used to check if the user’s browser supports cookies. Provider: .doubleclick.net Service: DoubleClick View Service Privacy Policy Country: United States Type: server_cookie Expires in: 15 minutes Name: _orig_referrer Purpose: Track landing pages. Provider: .4thto5thautomotive.com Service: Shopify.com View Service Privacy Policy Country: Canada Type: http_cookie Expires in: 14 days Unclassified cookies: These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers. Name: shopify_pay_redirect Purpose: __________ Provider: 4thto5thautomotive.com Service: __________ Country: Canada Type: http_cookie Expires in: 1 hour Name: tt_pixel_session_index Purpose: __________ Provider: 4thto5thautomotive.com Service: __________ Country: Canada Type: html_session_storage Expires in: session Name: tt_sessionId Purpose: __________ Provider: 4thto5thautomotive.com Service: __________ Country: Canada Type: html_session_storage Expires in: session Name: popup Purpose: __________ Provider: 4thto5thautomotive.com Service: __________ Country: Canada Type: http_cookie Expires in: 7 days Name: tt_appInfo Purpose: __________ Provider: 4thto5thautomotive.com Service: __________ Country: Canada Type: html_session_storage Expires in: session Name: _pay_session Purpose: __________ Provider: shop.app Service: __________ Country: Canada Type: server_cookie Expires in: session Name: recentlyViewed Purpose: __________ Provider: 4thto5thautomotive.com Service: __________ Country: Canada Type: http_cookie Expires in: 30 days Name: localization Purpose: __________ Provider: 4thto5thautomotive.com Service: __________ Country: Canada Type: http_cookie Expires in: 14 days Name: currency Purpose: __________ Provider: .4thto5thautomotive.com Service: __________ Country: Canada Type: http_cookie Expires in: 11 months 30 days What about other tracking technologies, like web beacons? Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning. Do you use Flash cookies or Local Shared Objects? Websites may also use so-called "Flash Cookies" (also known as Local Shared Objects or "LSOs") to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations. If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content. Do you serve targeted advertising? Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these. How often will you update this Cookie Policy? We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this Cookie Policy indicates when it was last updated.

PLEASE READ!


Returns, Exchanges & Issue Resolution

At 4th to 5th Automotive, we understand that buying aftermarket parts—especially online—requires trust. These are not small purchases, and fitment, condition, and support matter.

Our promise is straightforward:

If something is genuinely wrong, you will not be left on your own.

We will communicate clearly, review the situation carefully, and work toward a fair resolution.


Our Approach

We specialize in vehicle-specific, enthusiast-grade parts. Because of the nature of performance components, returns and resolutions must be handled responsibly—for both the customer and the integrity of the product.

Rather than offering blanket, no-questions-asked returns, we operate on a case-based resolution model:

  • Clear expectations up front
  • Careful review when issues arise
  • Fair outcomes when something is truly wrong


If you’re unsure about fitment or compatibility, we strongly encourage reaching out before ordering. Helping you get it right the first time is always the best outcome for everyone.


Items Not Eligible for Return

The following items are non-returnable:

  • Installed or used parts
  • Parts showing signs of installation or test-fitting
  • Electrical components once opened
  • Special-order or made-to-order items
  • Clearance or final-sale items

Once a performance part is installed or opened, it can no longer be verified, resold, or returned to the manufacturer. These restrictions are standard within the aftermarket industry.


Eligible Returns (Uninstalled Items)

Uninstalled, unused items in original condition may be eligible for return under the following conditions:

  • Return request submitted within 7 days of delivery
  • Item remains unused and uninstalled
  • Original packaging, hardware, and materials included
  • Return authorization approved prior to shipping


Approved returns may be subject to:

  • A restocking fee (typically 10–20%), depending on the product and supplier
  • Return shipping costs paid by the customer


Returns sent without authorization may be refused.


Fitment Issues, Defects & Order Errors


If you believe there is a fitment issue, manufacturing defect, or fulfillment error:

  1. Do not install the item
  2. Contact us as soon as possible with:
  • Your order number
  • Vehicle details
  • Photos or supporting information

3. Once reviewed, we will work directly with:

  • The manufacturer
  • The distributor
  • Or our fulfillment partner

to determine the most appropriate and fair resolution, which may include:

  • Replacement
  • Exchange
  • Manufacturer warranty support

Every situation is reviewed individually. Our goal is not to deflect responsibility—but to resolve issues correctly and honestly.


Damaged or Incorrect Items

If your order arrives damaged or incorrect, notify us within 48 hours of delivery and include photos of the issue and packaging.

Once verified, we will resolve the problem at no additional cost to you.


Manufacturer Warranties

Many products sold through 4th to 5th Automotive carry a manufacturer-backed warranty.

We are always willing to:

  • Help initiate warranty claims
  • Provide documentation
  • Assist with communication and next steps

Final warranty approval remains with the manufacturer, but we will do our part to support the process.


Important Notes

  • Items must not be shipped back without authorization
  • Unauthorized returns may be refused
  • Buyer’s remorse or incorrect ordering is not grounds for return once items are opened
  • We reserve the right to deny returns that do not meet policy requirements


Our Commitment
We are enthusiasts first—and we understand the frustration that comes when something doesn’t go as expected.

If an issue arises:

  • We will respond
  • We will review it carefully
  • We will work toward a reasonable, fair outcome


You will not be ignored or abandoned.

Our policies are designed to protect both sides while ensuring this business can continue to serve the enthusiast community long-term.

If you have questions before ordering, reach out. We’re here to help you make the right choice the first time.

UPDATE!!

Our call line is currently down and unable to take voice calls. You can reach us from the number above through text for a quick response from our team! Thank you!

LVA ORDERS

LVA products are made-to-order. Due to the customization of the products, all LVA Orders have a 5-7 day lead time for production before being shipped out.