Refund policy
Return & Refund Policy
At 4th to 5th Automotive, our goal is to make sure you receive the right parts and have a great experience from start to finish. Every order is handled with care, and whenever possible, we review orders for fitment before shipment. If we have any questions about your order, we’ll contact you before it ships.
Have questions before ordering? Reach out to us anytime. We’d much rather help you choose the right part the first time than have you deal with the hassle of a return.
Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, with all original packaging, tags, and documentation. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at support@4thto5thautomotive.com before sending your item back.
If your return is approved, we’ll provide return instructions and, when applicable, a return shipping label. Items sent back without first requesting a return cannot be accepted.
If you have any questions regarding a return, we’re always happy to help. Contact us anytime at support@4thto5thautomotive.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.
Our goal is to ensure every customer receives the correct parts and has a great experience. If something isn’t right, we’ll work with you to find the best solution.
Non-Returnable Items
Due to the specialty nature of many of the products we offer, the following items cannot be returned:
• Carbon fiber products
• Made-to-order or special-order products
• Clearance or sale items
• Any item that has been installed, modified, customized, or used
Incorrectly Ordered Parts
Please verify your vehicle’s compatibility before placing your order.
While we make every effort to provide accurate fitment information and review orders whenever possible, returns cannot be accepted for parts ordered incorrectly by the customer unless otherwise approved by 4th to 5th Automotive.
If you’re unsure whether a part fits your vehicle, contact us before ordering. We’re happy to help verify compatibility.
Return Shipping
Original shipping charges are non-refundable.
Unless the return is the result of our error, a manufacturer defect, or shipping damage, customers are responsible for return shipping costs.
Refunds
Once we receive and inspect your approved return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at support@4thto5thautomotive.com.
Our Commitment
We’re enthusiasts just like you, and we stand behind every order. If an unexpected issue comes up, we’ll always do our best to find a fair solution. Our mission is simple: provide quality parts, honest support, and an experience that earns your trust long after your order arrives.